Returns & Refunds

Cancelling an order

While an order is still marked Pending, you can cancel it yourself from your order history — no need to contact anyone. Nothing has been dispatched at that stage, so there is nothing to send back.

After an order has been dispatched

Once an order moves to Paid or Fulfilled, contact us directly to discuss cancelling, exchanging, or returning it. We handle these case by case rather than applying a blanket rule, and we would rather sort out a problem than leave you with a book you did not want.

Damaged or incorrect items

If a book arrives damaged, or it is not what you ordered, tell us as soon as you notice. Damage in delivery is our problem to fix, not yours. A photo helps us sort it out quickly, but it is not a requirement.

Refunds

Because Cash on Delivery is currently our only payment method, most issues are resolved before money changes hands. Where a refund is due after payment, we will agree the method with you directly.

Need to raise something? Contact us. The full legal detail lives in our terms of service.